Exploring Phoenix House Rest Home and Hospital in Coromandel

Introduction

Nestled in the serene landscape of Coromandel, Phoenix House Rest Home and Hospital stands out as a beacon of care and comfort for the elderly. Since its establishment in 1987, this family-owned facility has been dedicated to providing long-term residential care for its community and the wider Waikato region.

A Closer Look at Services and Facilities

Phoenix House stands as a beacon of exceptional care for the elderly, providing comprehensive services and facilities designed to cater to the diverse needs of its residents. At the heart of our commitment lies the assurance of round-the-clock registered nurse availability, ensuring unwavering attention and support for all residents, regardless of the hour. Let’s delve deeper into the array of services and facilities that make Phoenix House a trusted choice for elder care.

Round-the-Clock Registered Nurse Availability

At Phoenix House, we pride ourselves on providing unparalleled care for our residents, starting with our commitment to 24-hour registered nurse availability. This means that no matter the time of day or night, residents can rest assured that a qualified medical professional is on hand to address their needs promptly and effectively.

• Our registered nurses undergo rigorous training to ensure they are equipped to handle a wide range of medical situations;
• They are adept at administering medications, monitoring vital signs, and providing compassionate support to residents and their families;
• With their round-the-clock presence, our registered nurses play a crucial role in maintaining the health and well-being of all residents.

Dedicated Health Care Assistants

In addition to our nursing staff, Phoenix House employs a team of dedicated health care assistants who are integral to the day-to-day care of our residents. These assistants undergo comprehensive training to ensure they are well-prepared to meet the diverse needs of the elderly population.

• Our healthcare assistants receive specialized training in elder care, including courses such as the ACE (Advancing Care Excellence) program;
• They provide assistance with activities of daily living, such as bathing, dressing, and grooming, helping residents maintain their independence and dignity;
• Our assistants also offer companionship and emotional support, fostering a sense of community and connection among residents.

Ongoing Skills Development

At Phoenix House, we recognize the importance of continuous learning and professional development for our staff. That’s why we provide ongoing opportunities for skills enhancement and training, both in-person and through online platforms.

• Our staff members participate in regular training sessions to stay updated on the latest advancements in elder care practices;
• We offer access to clinical training modules online, allowing staff to expand their knowledge and expertise at their own pace;
• By investing in the ongoing development of our team, we ensure that they are equipped to provide the highest quality of care to our residents.

Comprehensive Range of Services

Our goal at Phoenix House is to provide a comprehensive range of services to meet the diverse needs of our residents, encompassing both medical and non-medical care.

• From assistance with medication management to help with mobility and personal care, we offer a full spectrum of services tailored to individual needs;
• Our staff members work collaboratively to develop personalized care plans for each resident, ensuring that their unique preferences and requirements are met;
• By addressing the physical, emotional, and social aspects of care, we strive to enhance the overall quality of life for our residents.

State-of-the-Art Facilities

In addition to our exceptional staff and services, Phoenix House boasts state-of-the-art facilities designed to create a comfortable and welcoming environment for our residents.

• Our purpose-built facility features spacious living areas, accessible amenities, and beautifully landscaped grounds;
• Residents can enjoy a range of on-site amenities, including communal lounges, dining areas, and outdoor spaces for relaxation;
• We prioritize safety and accessibility, with features such as handrails, non-slip flooring, and emergency call systems throughout the facility.

Key Features of Phoenix House

Phoenix House is a premier facility offering a comprehensive range of services tailored to meet the diverse needs of its residents. With a capacity of 20 beds for its Resthome and 10 beds for its Private Hospital, Phoenix House stands as a beacon of quality care and comfort. Let’s delve into the key features that make Phoenix House a preferred choice for individuals seeking compassionate and professional care:

Capacity

Phoenix House is equipped with a spacious facility designed to accommodate the diverse needs of its residents. With 20 beds allocated for its Resthome and an additional 10 beds dedicated to its Private Hospital, the facility ensures that individuals receive tailored care according to their unique requirements. This dual capacity not only provides flexibility in accommodation options but also allows for specialized care delivery, ranging from long-term support to intensive medical attention.

• 20 beds for Rest Home: Designed for individuals who require assistance with daily activities and access to supportive services in a homelike environment;
• 10 beds for Private Hospital: Equipped with advanced medical facilities and staffed by trained professionals to provide specialized care for acute medical conditions and post-operative recovery.

Staffing

At Phoenix House, the cornerstone of exceptional care lies in its dedicated and diverse team of professionals. Comprising individuals fluent in languages such as Māori, English, Mandarin, Samoan, Fijian, Filipino, Thai, and German, the staff ensures effective communication and cultural competence, fostering an inclusive and supportive environment for residents. Whether it’s assisting with personal care, administering medical treatments, or organizing recreational activities, the multilingual team is committed to providing compassionate and personalized care to every individual.

• Multilingual staff: Facilitating communication and understanding among residents from diverse cultural backgrounds;
• Cultural competence: Promoting respect for individual beliefs, traditions, and preferences in care delivery.

Services Offered

Phoenix House offers a comprehensive range of services to address the holistic needs of its residents, ensuring their physical, emotional, and social well-being.

• Long-term hospital-level care: Providing round-the-clock medical supervision and support for individuals with chronic health conditions or complex care needs;
• Primary care beds for local GPs: Collaborating with primary care providers to deliver integrated healthcare services within the facility, promoting continuity of care for residents;
• Palliative care: Offering compassionate end-of-life care focused on enhancing comfort, dignity, and quality of life for individuals with life-limiting illnesses;
• Respite services: Providing temporary relief and support for caregivers by offering short-term care arrangements for their loved ones, allowing caregivers to rest and recharge;
• Day care service: Organizing engaging activities and social programs for individuals who require daytime supervision and stimulation, fostering a sense of community and belonging.

Accessibility and Comfort

Phoenix House is committed to creating a supportive and comfortable environment that promotes independence and well-being for all residents.

• Wheelchair access: Ensuring barrier-free mobility throughout the facility, allowing residents with mobility challenges to navigate freely and safely;
• Meal provision: Offering nutritious and appetizing meals prepared onsite, taking into account individual dietary preferences and nutritional needs;
• Range of activities and amenities: Providing a diverse range of recreational activities, social events, and amenities such as gardens, lounges, and recreational areas to promote social engagement and mental stimulation.

Specialties

Phoenix House specializes in delivering high-quality care tailored to individuals facing end-of-life challenges and those living with disabilities.

• Focus on end-of-life care: Providing compassionate and holistic support to individuals and their families during the end-of-life journey, emphasizing dignity, comfort, and emotional well-being;
• Support for individuals with disabilities: Offering specialized care plans and personalized assistance to individuals living with disabilities, empowering them to live fulfilling and independent lives to the fullest extent possible.

Enriching the Lives of Residents

Through a wide range of activities and services, the facility endeavors to enrich the lives of its residents, promoting engagement, cultural inclusion, and personalized care.

Activities

Phoenix House offers a diverse range of activities designed to cater to the varied interests and preferences of its residents. These activities are carefully curated to promote mental stimulation, social interaction, and overall well-being.

• Bingo and board games: Encouraging friendly competition and cognitive engagement among residents;
• Digital camera usage: Providing opportunities for creative expression and documentation of memorable moments;
• Internet access: Facilitating communication with loved ones, access to information, and participation in online communities;
• Outings: Organizing excursions to local attractions, parks, and events, allowing residents to explore and enjoy the surrounding community.

Cultural Inclusion

Respecting and integrating cultural practices is a cornerstone of Phoenix House’s philosophy. The facility embraces the rich cultural heritage of New Zealand, with a particular emphasis on honoring Māori traditions and values.

• Māori cultural practices: Incorporating elements such as karakia (prayers), waiata (songs), and tikanga (protocols) into daily routines and special events;
• Diversity celebration: Recognizing and celebrating the diverse cultural backgrounds of residents through multicultural events, cuisine, and music;
• Cultural competency training: Providing staff with education and training on cultural sensitivity and inclusion to ensure a welcoming and respectful environment for all residents.

Personalized Care

Understanding that every resident is unique, Phoenix House offers personalized care options that cater to individual preferences and needs. This approach allows residents to maintain a sense of autonomy and identity within the facility.

• Bring your own furniture: Allowing residents to personalize their living space with familiar furniture and belongings, creating a sense of comfort and familiarity;
• Alcohol under supervision: Providing responsible access to alcohol for residents who wish to enjoy a drink, with staff supervision to ensure safety and moderation;
• Pet-friendly environment: Recognizing the therapeutic benefits of animal companionship, Phoenix House welcomes negotiations for residents to bring their beloved pets, subject to appropriate arrangements and considerations.

Location and Contact

Phoenix House is located at 415 Kapanga Road, Coromandel, Waikato 3506. You can reach them by phone at (07) 866 8612 or email at [email protected]. Its close proximity to shops, parks, and the local library, all within 0.20 Km, makes it an ideal location for residents.

Conclusion

Phoenix House Rest Home and Hospital in Coromandel stands as a testament to dedicated, compassionate care, uniquely tailored to meet the diverse needs of its residents. With its exceptional blend of high-quality healthcare, engaging activities, and a warm, supportive environment, it continues to be a cherished home for many in the region. For more insightful stories and updates about Phoenix House and its impact on the local community, be sure to check out the Coromandel Chronicle, which frequently highlights important local news and events. Their coverage provides a closer look at how Phoenix House contributes positively to the Coromandel community.

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